Frequently asked questions

The SmartMat reads the temperature on the bottom of your feet. By doing this, it helps identify areas that are more likely to have a potential complication develop. The SmartMat™ is not a diagnostic device; it just measures temperature. These temperature scans are evaluated and monitored by our patient support team to detect signs of inflammation, which may be due to complications like blisters and calluses.

Your scans are sent to Podimetrics, where our team reviews them. If we detect changes that are concerning, we reach out with the next steps. The SmartMat is not a diagnostic device and does not treat neuropathy; it only measures temperature.

Place the mat in your home and stand on it barefoot once a day for only 20 seconds to take a temperature scan. Your scans are sent to our team for review. Never scan with socks, bandages, or an open wound, as that interferes with correct scanning.  

Yes! We will call you for training, walk you through your first scan while on the phone, and answer any questions you may have.

 Yes, the SmartMat can monitor a single foot or a foot with a partial amputation.

Do not step on the SmartMat with a foot that has an open wound. You can still scan your other foot. Once the wound heals, you can resume scanning the healed foot.

The SmartMat is covered under a one-year prescription. Your doctor and health insurance provider determine the length of use.

The SmartMat monitors temperature with daily scans. If we notice a significant change, our team will reach out to check in with you. While a temperature change doesn’t always mean there’s an issue, it could signal something developing, so it’s important to check your feet every day.The SmartMat reads the temperature on the bottom of your feet. By doing this, it helps identify areas that are more likely to have a potential complication develop. The SmartMat™ is not a diagnostic device; it just measures temperature. These temperature scans are evaluated and monitored by our patient support team to detect signs of inflammation, which may be due to complications like blisters and calluses.

Yes, you will receive a monthly report in the mail. 

No. The SmartMat™ is a prescription device made just for you. It’s part of a full service that includes nursing support and monitoring, so it can’t be shared or transferred.

If someone you know is interested, they should talk to their podiatrist or even their employer! We now offer programs where companies can cover the SmartMat™ for employees as a health benefit. (This last part I would alter with the updated website having an “Am I Eligible tab.””)

If you’re away for less than a week, you can leave the SmartMat at home and start scanning again when you return. For longer trips, you’re welcome to take it with you — the SmartMat can store up to 30 scans even without cell service, and it will send them to us once you’re reconnected.

If you’ll be away from the SmartMat for more than 3 days, feel free to call or text us to let us know. That way, we won’t check in with you while you’re on your trip.

Yes! The SmartMat measures 16×23 inches and fits in larger carry-on or checked bags. Be sure to turn it off before flying.

Yes, but scan transmissions may not work in all locations. The device stores up to 30 scans if transmission isn’t available.

The SmartMat only needs a weak signal to connect. If you have concerns, our team can check coverage in your area.

Try these steps:

• Make sure it’s charged (above 10%).
• Ensure it’s turned on.
• Unplug it from the outlet; the mat won’t work while plugged in.
• If issues continue, call us at (833) 203-3777.

Try pressing it once briefly. If nothing happens, press it twice in case it was already on. If that doesn’t work, charge it and try again. If it still doesn’t work, contact us at (833) 203-3777.

Ensure the mat is turned on and unplugged. Try stepping off and back on with firm pressure. If it still doesn’t work, contact us at (833) 203-3777.

Check if the outlet works and inspect the charger for damage. If the problem persists, contact us at (833) 203-3777.

Check if the outlet works and inspect the charger for damage. If the problem persists, contact us at (833) 203-3777.

You might need to try syncing your SmartMat™ in another room of your house. Try moving the mat to another room, preferably on the opposite side of your home.

Make sure your feet are positioned correctly and that you are applying enough pressure. If seated, gently press down on your knee to apply more force. If needed, ask someone such as a spouse, caregiver, or family member for help.

Feet mirror each other. If one foot has an issue, the other is at higher risk. It’s important to check both daily.

The SmartMat is not a diagnostic device. It only detects temperature changes, like an oral thermometer detecting elevated temperatures indicating a fever. It doesn’t diagnose conditions.

We provide a general location (left or right foot) because the real problem may be elsewhere. This is why it’s important that when we call, you inspect both feet thoroughly, not just the area identified.The SmartMat is not a diagnostic device. It only detects temperature changes, like an oral thermometer detecting elevated temperatures indicating a fever. It doesn’t diagnose conditions.

Checking while on the call helps you and the nurse discuss any new or worsening concerns right away.

Pressure affects the entire foot, not just one spot. To heal properly, the whole foot needs rest and proper care.Checking while on the call helps you and the nurse discuss any new or worsening concerns right away.

• Phone: 1-800-468-5980 (TTY: 711)
• Email Us: patients@podimetrics.com
• Support Hours: Monday – Friday 9AM – 7PM EST