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At Podimetrics, we place a high priority on privacy, data security and compliance. Whether information comes through correspondences, over our website or through our devices, we work diligently to safeguard the rights and privacy of providers and users at every point of contact. If you have any questions regarding our privacy policy, please contact us at info@podimetrics.com.

Last modified July, 2025

If you use the Products, Services or Related Materials as described in our Terms of Use, you are agreeing to the Privacy Policy following this summary:

  • We will collect, use and share your personal and health data only to operate the Products, Services, and Related Materials as discussed in the Privacy Policy. Podimetrics may contact you and share your information with your healthcare provider, but we will not sell your health information.
  • Podimetrics is regularly audited for compliance to data security and privacy standards.

Privacy Policy

Podimetrics, Inc. (“Podimetrics” or “we” or “us”) is committed to protecting your privacy and the security of your personal data and information. Podimetrics has developed this privacy policy to supplement our Terms of Use and explain our practices regarding the collection, use and disclosure of certain information in connection with use of our Products, Services, and Related Materials (including but not limited to our devices, systems, services, websites, applications, portals, and other related materials and technologies) and the security technologies and procedures we use to safeguard such information. Capitalized terms used but not defined herein shall have the meaning set forth in the Terms of Use or other related documentation.

1. QUESTIONS; CONTACTING PODIMETRICS; REPORTING COMPLAINTS.

If you have any questions or concerns or complaints about our Privacy Policy or our data collection or processing practices, please contact us at the following email address: info@podimetrics.com.

2. A NOTE TO USERS OUTSIDE THE UNITED STATES.

The Products, Services, and Related Materials are intended for use in the United States of America only. If you are a non-U.S. user, please do not submit any personal or other data or use the Products, Services or Related Materials.

3. TYPES OF DATA WE COLLECT.

“Personal Data” means data that allows someone to identify or contact an individual, including, for example, name, address, telephone number, email address, as well as any other non-public information that is associated with or linked to any of the foregoing data. Personal Data includes the information that is collected from use of the Products, Services or Related Materials, such as patient health-related data pertaining to foot temperatures (“Health Data”). “Anonymous Data” means data that is not associated with or linked to Personal Data; Anonymous Data does not, by itself, permit the identification of individual persons. We collect and use Personal Data, Health Data, and Anonymous Data as described below.

  1. General
    • We may collect Personal Data, such as first and last name, gender, phone number, email and mailing addresses, other contact information, registration numbers, other requested information relating to support, and/or location directly from you when you enroll in the Services and/or contact us via email, text or phone relating to the Services.
    • If you are a healthcare provider, we may also collect information such as your professional title, company name and password in order to enable access to certain functions, features and data relating to your patients.
  2. Health Data
    • The Products and Services will automatically collect Health Data, including foot temperature when using our Products and Services.
    • We also collect other types of Health Data that you provide to us voluntarily, such as medical history information (such as history of foot ulcers, neuropathy and amputation) and photographs that you provide to us that are relevant to your health condition.
    • Users, healthcare providers, and healthcare plans may also provide us other Health Data in connection with the use of our Services, including but not limited to information collected in the course of providing support or monitoring related to an individual’s use of the Services, such as photographs taken by healthcare providers during in-person training, follow-up or support visits.
  3. Other
    • Information Collected by our Websites and Portal. Our websites may collect information, including browser type, operating system, IP address (a number that is automatically assigned to a computer when a user uses the internet, which may vary from session to session), domain name, and/or a date/time stamp for each visit. We may also gather certain information automatically and store it in log files. This information includes IP addresses, browser type, internet service provider, referring/exit pages, operating system, date/time stamp and clickstream data.
    • We may also use cookies to collect information. “Cookies” are small pieces of information that a website sends to your computer’s hard drive while you are viewing the website. We may use both session Cookies (which expire once a web browser is closed) and persistent Cookies (which stay on a computer until deleted). This type of information is collected to make certain functions and features more useful and to tailor the experience for you.
    • Information Collected from Healthcare Providers. We may receive Personal Data relating to users from their healthcare providers or healthcare plans. We may add this information to the information we have already collected about a user.

4. HOW WE USE PERSONAL DATA AND HEALTH DATA.

A. General.

We may disclose a user’s Personal Data and/or Health Data to his or her healthcare provider(s) and/or healthcare plan(s), including without limitation, user biometric data and the frequency of a user’s recorded use of the Products or other applicable Service.

We may use a user’s Personal Data in order to:

  • provide the Products and Services to you;
  • measure, monitor, evaluate, repair and improve the efficacy of the Products, Services, and Related Materials;
  • send administrative email or other notifications (including by phone and text), such as connectivity issues, security advisories, or support and maintenance advisories;
  • facilitate home visits, including support, training visits or follow-up visits;
  • communicate instructions and other information as authorized by a healthcare provider to a user;
  • facilitate calls and appointments between healthcare providers and users; and
  • send newsletters, surveys, offers and other promotional materials related to the Products, Services, and Related Materials and/or for other marketing purposes of Podimetrics.

 

B. Creation of Anonymous Data.

We may collect or create Anonymous Data records from Personal Data and Health Data by excluding information that makes the data personally identifiable, or we may de-identify or aggregate Personal Data and Health Data. We analyze these types of data so that we may enhance existing, or develop new, Services, and we reserve the right to use these types of data for any purpose and to disclose such data to third parties, such as healthcare providers, healthcare plans, or vendors or business partners that help us support the Products, Services and, Related Materials in our sole discretion, unless expressly prohibited by applicable laws or regulations.

5. HOW WE SHARE PERSONAL DATA AND HEALTH DATA.

We may disclose Personal Data and Health Data as described below and as described elsewhere in this Privacy Policy. We do not sell Personal Data or Health Data for monetary or other valuable consideration.

A. Disclosures to Healthcare Providers and Healthcare Plans. Health Data that is collected from a Product, Service or Related Material may be shared with that user’s healthcare provider, healthcare plan and/or healthcare team for healthcare purposes, including communicating with the user about the user’s use of the Products, Services or Related Materials and the results and analysis obtained in connection therewith.

B. Disclosures to Caregivers or Legal Representatives. We may share Personal Data, including Health Data, with your caregiver if you consent to such sharing or with your legal representative upon our verification of their authority to communicate on your behalf.

C. Disclosures to Vendors Working for Podimetrics. We may share Personal Data and Health Data, as applicable, with our service providers, including without limitation third-party vendors or business partners that help us provide the Services and Related Materials to you. These include vendors that provide us data processing, hosting, disaster recovery, telecommunication or other services, including marketing, to help us connect with you, for example to educate you on the benefits of the Products, Services, and Related Materials. Podimetrics may also use generative artificial intelligence services, including Open AI, in connection with your Personal Data and Health Data. These service providers are not permitted to use Personal Data or Health Data other than to provide the services requested by Podimetrics. We will only share Personal Data or Health Data with service providers to the extent reasonably necessary for them to provide the services requested by Podimetrics.

D. Disclosures to Affiliates. We may share Personal Data and Health Data with our parents, affiliates, subsidiaries or other companies under a common control (collectively, “Affiliates”), in which case we will require our Affiliates to honor this Privacy Policy.

E. Disclosures in the Event of Corporate Restructuring. We may share Personal Data and Health Data in connection with or during negotiation of any merger, financing, acquisition or dissolution, transaction or proceeding involving sale, transfer, divestiture or disclosure of all or a portion of our business or assets. In the event of an insolvency, bankruptcy or receivership, Personal Data may also be transferred as a business asset. If another company acquires our company, business or assets, that company will possess the Personal Data and Health Data collected by us and will assume the rights and obligations regarding Personal Data and Health Data as described in this Privacy Policy and required by applicable laws and regulations.

F. Other Disclosures. Podimetrics may disclose Personal Data and Health Data if it believes in good faith that such disclosure is necessary (a) in connection with any legal investigation; (b) to comply with relevant laws or to respond to subpoenas or warrants served on Podimetrics; (c) to protect or defend the rights or property of Podimetrics, its Affiliates and/or its or their partners, customers or users; and/or (d) to investigate or assist in preventing any violation or potential violation of the law, this Privacy Policy or our Terms of Use.

6. THIRD-PARTY WEBSITES.

Our website may contain links to third-party websites. When you click on a link to any other website or location, you will leave our website and go to another site and another entity may collect Personal Data or Anonymous Data from you. We have no control over, do not review and cannot be responsible for, these outside websites or their content. Please be aware that the terms of this Privacy Policy do not apply to these outside websites or content, or to any collection of your Personal Data after you click on links to such outside websites. We encourage you to read the privacy policies of every website you visit. The links to third-party websites or locations are for your convenience and do not signify our endorsement of such third parties or their products, content or websites.

7. CHOICES REGARDING INFORMATION.

You have several choices regarding use of information in connection with the Services:

A. Email Communications. We may periodically send free newsletters and emails that directly promote the use of our Services. When you receive newsletters or promotional communications from us, you may indicate a preference to stop receiving further communications from us and you will have the opportunity to “opt out” by following the unsubscribe instructions provided in the email you receive or by contacting us directly (please see contact information above). Despite your indicated email preferences, we may send you service-related communications, including notices of any updates to our Terms of Use or Privacy Policy.

B. Cookies. If you decide at any time that you no longer wish to accept cookies from our applicable Services for any of the purposes described above, then you can instruct your browser, by changing its settings, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. Consult your browser’s technical information. If you do not accept cookies, however, you may not be able to use all portions, functions or features of certain Services. If you have any questions about how to disable or modify cookies, please let us know at the contact information provided above.

C. Do Not Track. Some internet browsers may be configured to send a “Do Not Track” signal to websites that you visit. We currently do not respond to “Do Not Track” or similar signals. To find out more about “Do Not Track,” please visit http://www.allaboutdnt.com.

8. SECURITY OF PERSONAL DATA AND PATIENT DATA.

Podimetrics is committed to protecting the security of Personal Data and Health Data. We use a variety of industry-standard security technologies and procedures to help protect Personal Data and Health Data from unauthorized access, use or disclosure. When your Health Data is protected under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), your data is stored, disclosed and used in compliance with HIPAA, as required. No method of transmission or method of electronic storage is 100% secure, however. Therefore, while Podimetrics uses reasonable efforts to protect Personal Data and Health Data, Podimetrics cannot guarantee its absolute security.

9. WASHINGTON AND NEVADA INDIVIDUALS.

For individuals in Washington and Nevada, please refer to our Consumer Health Data Privacy Policy for additional information about the processing of your Personal Data that is “consumer health data” as defined under those laws.

10. CALIFORNIA INDIVIDUALS.

For individuals in California, you have rights under the California Consumer Privacy Act of 2018. Please see additional information below that is intended to satisfy our obligations under the CCPA to disclose certain information to you. 

Personal Information We Collect About You. In the preceding 12 months, we have collected the following categories and specific types of consumer personal information:

Categories of Personal Information
Specific Types of Personal Information Collected
Identifiers (e.g., a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, or other similar identifiers)
See Types of Data We Collect
Information that identifies, relates to, describes, or is capable of being associated with, a particular individual, including, but not limited to, their name, signature, physical characteristics or description, address, telephone number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.
See Types of Data We Collect
Characteristics of protected classifications under California or federal law
See Types of Data We Collect
Commercial information (e.g., records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies)
None
Biometric information
See Types of Data We Collect
Internet or other electronic network activity information (e.g., browsing history, search history, and information regarding a consumer’s interaction with an Internet Website, application, or advertisement)
See Types of Data We Collect
Geolocation data
See Types of Data We Collect
Audio, electronic, visual, thermal, olfactory, or similar information
See Types of Data We Collect
Professional or employment-related information
See Types of Data We Collect
Education information, defined as information that is not publicly available personally identifiable information as defined in the Family Educational Rights and Privacy Act (FERPA)
None
Inferences drawn from any of the information identified above to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes
See Types of Data We Collect
Sensitive Personal Information
See Types of Data We Collect

How Your Personal Information is Collected. We collect most of this personal information directly from you—in person, by telephone, text or email and/or via our website and apps. See Types of Data We Collect, How We Use Personal Data and Health Data, and How We Share Personal Data and Health Data.

Why We Use Your Personal Information. We collect and/or share consumer personal information for the business purposes described in How We Use Personal Data and Health Data.

Who We Share Your Personal Information With. In the preceding 12 months, we have sold or shared consumers’ personal information as described in How We Share Personal Data and Health Data.

Categories of Personal Information We Sold or Shared. In the preceding 12 months, we have sold or shared the following categories of personal information: identifiers; Information that identifies, relates to, describes, or is capable of being associated with, a particular individual; Internet or other electronic network activity information as described in How We Share Personal Data and Health Data.

Categories of Personal Information We Disclosed for a Business Purpose. In the preceding 12 months, we have disclosed the following categories of personal information for a business purpose: identifiers; Information that identifies, relates to, describes, or is capable of being associated with, a particular individual; Internet or other electronic network activity information as described in How We Share Personal Data and Health Data.

How Long Your Personal Information Will Be Kept. We will keep your personal information while you have an account with us or while we are providing Services to you. Thereafter, we will keep your personal information for as long as is necessary:

  • To respond to any questions, complaints or claims made by you or on your behalf;
  • To show that we treated you fairly; or
  • To keep records required by law.


We will not retain your personal information for longer than necessary for the purposes set out in this policy. Different retention periods apply for different types of personal information.

When it is no longer necessary to retain your personal information, we will delete or anonymize it.

Your Rights Under the CCPA. You have the right under the California Consumer Privacy Act of 2018 (CCPA), and certain other privacy and data protection laws, as applicable, to exercise free of charge:

Disclosure of Personal Information We Collect About You
You have the right to know, and request disclosure of:

• The categories of personal information we have collected about you, including sensitive personal information;

• The categories of sources from which the personal information is collected;

• Our business or commercial purpose for collecting, selling, or sharing personal information;

• The categories of third parties to whom we disclose personal information, if any; and

• The specific pieces of personal information we have collected about you.

Please note that we are not required to:

• Retain any personal information about you that was collected for a single one-time transaction if, in the ordinary course of business, that information about you is not retained;

• Reidentify or otherwise link any data that, in the ordinary course of business, is not maintained in a manner that would be considered personal information; or

• Provide the personal information to you more than twice in a 12-month period.


Disclosure of Personal Information Sold, Shared, or Disclosed for a Business Purpose
In connection with any personal information we may sell, share, or disclose to a third party for a business purpose, you have the right to know:

• The categories of personal information about you that we sold or shared and the categories of third parties to whom the personal information was sold or shared; and

• The categories of personal information that we disclosed about you for a business purpose and the categories of persons to whom the personal information was disclosed for a business purpose.

We do not sell your personal information or share it for targeted behavioral advertising. 


Right to Limit Use of Sensitive Personal Information
You have the right to limit the use and disclosure of your sensitive personal information to the use which is necessary to:

Perform the services or provide the goods reasonably expected by an average consumer who requests those goods or services; 

To perform the following services: (1) Helping to ensure security and integrity to the extent the use of the consumer’s personal information is reasonably necessary and proportionate for these purposes; (2) Short-term, transient use, including, but not limited to, non-personalized advertising shown as part of a consumer’s current interaction with the business, if the consumer’s personal information is not disclosed to another third party and is not used to build a profile about the consumer or otherwise alter the consumer’s experience outside the current interaction with the business; (3) Performing services on behalf of the business, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing analytic services, providing storage, or providing similar services on behalf of the business; and (4) Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by the business, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by the business; and as authorized by further regulations.

You have a right to know if your sensitive personal information may be used, or disclosed to a service provider or contractor, for additional, specified purposes.


Right to Deletion
Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:

• Delete your personal information from our records; and

• Direct any service providers or contractors to delete your personal information from their records.

• Direct third parties to whom the business has sold or shared your personal information to delete your personal information unless this proves impossible or involves disproportionate effort.

Please note that we may not delete your personal information if it is reasonably necessary to:

• Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;

• Help to ensure security and integrity to the extent the use of the consumer’s personal information is reasonably necessary and proportionate for those purposes;

• Debug to identify and repair errors that impair existing intended functionality;

• Exercise free speech, ensure the right of another consumer to exercise their right of free speech, or exercise another right provided for by law;

• Comply with the California Electronic Communications Privacy Act;

• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;

• Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;

• Comply with an existing legal obligation; or

• Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.


Right of Correction
If we maintain inaccurate personal information about you, you have the right to request us to correct that inaccurate personal information. Upon receipt of a verifiable request from you, we will use commercially reasonable efforts to correct the inaccurate personal information.

Protection Against Retaliation
You have the right to not be retaliated against by us because you exercised any of your rights under the CCPA. This means we cannot, among other things:

• Deny goods or services to you;

• Charge different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties;

• Provide a different level or quality of goods or services to you; or

• Suggest that you will receive a different price or rate for goods or services or a different level or quality of goods or services.

Please note that we may charge a different price or rate or provide a different level or quality of Services to you, if that difference is reasonably related to the value provided to our business by your personal information. We may also offer loyalty, rewards, premium features, or discounts consistent with these rights or payments as compensation, for the collection of personal information, the sale of personal information, or the retention of personal information.


How to Exercise Your Rights. If you would like to exercise any of your rights as described in this Privacy Policy, you can do so by contacting us at info@podimetrics.com. 

Please note that you may only make a CCPA-related data access or data portability disclosure request twice within a 12-month period.

To exercise your rights, you will need to provide us with:

  • Enough information to identify you (e.g., your full name, address, and account information);
  • Proof of your identity and address (e.g., a copy of your driving license or passport and a recent utility or credit card bill); and
  • A description of what right you want to exercise and the information to which your request relates.


We are not obligated to make a data access or data portability disclosure if we cannot verify that the person making the request is the person about whom we collected information or is someone authorized to act on such person’s behalf.

Any personal information we collect from you to verify your identity in connection with your request will be used solely for the purposes of verification.

11. INDIVIDUALS IN OTHER STATES.

You may have rights under other state consumer privacy laws, including Colorado, Connecticut, Oregon, Texas, Utah, and Virginia. Please contact us at info@podimetrics.com if you have questions or would like to exercise a right under these laws.

12. A NOTE ABOUT CHILDREN.

We do not intentionally gather Personal Data or Health Data from individuals who are under the age of 13. If a child under 13 submits Personal Data or Health Data to Podimetrics and we learn that the Personal Data or Health Data is the information of a child under 13, we will attempt to delete the information as soon as possible. If you believe that we might have any Personal Data or Health Data from a child under 13, please contact us at info@podimetrics.com.

13. CHANGES TO THIS PRIVACY POLICY.

This Privacy Policy is subject to occasional revision, and if we make any material changes in the way we use your Personal Data or Health Data, we will notify you, such as by prominently posting notice of the changes on our website.  These changes will be effective on the effective date of the revised Privacy Policy. If you do not wish to permit changes in our use of your Personal Data or Health Data, you must notify us that you wish to deactivate your account with us. Continued use of our Services, following notice of such changes, shall indicate your acknowledgment of such changes and agreement to be bound by such changes.

End Privacy Policy

Revision History