Gain Insights

Read the full article in The Journal of Patient Experience to unlock more insights and strategies to optimize your programs.

Recently, Podimetrics had the honor of publishing an article in The Journal of Patient Experience titled “Moving Beyond the Device: Key Lessons in Creating a Positive Patient Experience for a Remote Foot Health Program.” Co-authored by Gary M. Rothenberg, DPM, CDE, Director of Medical Affairs; Jordan Munson, Patient Experience in Business Operations and Strategy; Ezra Josephson, Vice President of Sales Enablement; and Jon Bloom, MD, CEO and Co-founder, this work shines a spotlight on the often-overlooked burden of diabetic foot ulcers (DFUs) and highlights strategies for improving the patient experience through innovative remote foot health programs.

The authors underscore the significant challenges faced by patients living with complex chronic conditions like DFUs. These ulcers are associated with serious outcomes, including morbidity, mortality, and a diminished quality of life. The paper emphasizes that healthcare technology, specifically remote patient monitoring (RPM), can bridge gaps between patients and providers, fostering higher levels of satisfaction and quality care.

Three critical strategies for achieving positive patient experiences were outlined in the study, based on insights from a remote foot temperature monitoring program:

1. Ease of Use – Programs must be designed to seamlessly integrate into patients’ lives.
2. Patient and Provider Support – Offering robust assistance to both patients and healthcare providers is essential.
3. Continuous Process Improvement – Insights gained through ongoing program evaluation should inform refinements.

Furthermore, the paper advocates for healthcare solutions that prioritize trust-building between patients and providers, address disparities in healthcare, and promote health equity across communities.

This paper provides invaluable lessons for healthcare professionals, health plans, and providers looking to adopt cutting-edge remote patient monitoring innovations to enhance chronic care management. It explores ways to integrate technology as a natural extension of the patient-provider relationship, making healthcare more efficient and equitable.

For industry stakeholders, understanding these strategies is pivotal for advancing patient satisfaction and driving better health outcomes in remote foot health programs.

Read the full article in The Journal of Patient Experience for in-depth insights and actionable strategies to enhance your programs.