Vin Varma is an accomplished executive in Consumer Experience and Operations, known for bringing best practices from world-class service organizations to mid- and late-stage startups. Vin is passionate about building high-performing patient-centric organizations with people at the center.
As Chief Experience Officer at Podimetrics, Vin leads patient experience, clinical services, and operational functions across the company. He is responsible for the end-to-end patient journey and oversees both patient-facing and back-office operations.
Prior to Podimetrics, Vin held senior leadership roles across healthcare, insurance, travel, and financial services. He served as Chief Experience Officer at Oak Street Health, overseeing patient experience and service operations for a national network of 200+ primary care clinics. At UnitedHealthcare, he was Vice President of Omnichannel Service, leading member and provider experience across digital and voice channels. Prior to that, he led Product Strategy and Customer Experience at American Express Global Business Travel and also held operational roles at American Express, Standard Chartered, and Bank of America in India.
Vin earned his MBA from The Ohio State University and is a practitioner of Design Thinking, which he has applied in innovation, service design, and startup consulting. He has guest lectured at Rutgers Business School and mentors emerging leaders and rural entrepreneurs in the India. As an Indian immigrant, he is actively engaged with Indiaspora, a global network of Indian-origin leaders, and advises several early-stage ventures.